Is every minute of downtime costing you money?
Outsourcing your IT support means choosing performance and peace of mind. With NUKLEAR, you benefit from reliable assistance that keeps your information system stable and efficient.
50+ companies supported
90% client retention
B2B and B2C clients
Our solutions
Our experts ensure the proper functioning of your digital tools and networks on a daily basis.
Helpdesk
Continuous and daily management of your user incidents and requests.
Network & Infrastructure Support
Management and performance of your server and network environments.
Cloud Support
Optimization and secure management of your hosted environments for a reliable and high-performing infrastructure.
Application Support
Functional and technical assistance for your business software and tools.
Methodology
01
Setup & Configuration
Setting up access, tools, and performance indicators before the contract starts.
02
Onboarding & Initial Training
The team member is trained on your tools and internal procedures under close supervision until full autonomy is reached.
03
Production Phase
The team member performs daily tasks efficiently. Regular reviews help monitor and adjust the setup.
04
Continuous Improvement & Training
Each team member receives ongoing learning to stay updated with the latest techniques and best practices.
They chose NUKLEAR to secure their IT infrastructure and gain peace of mind.
We started with a part-time agent to help with network and user support. What impressed me most was the stability: he’s there every day, he knows our machines and software.
Bertrand
Maintenance Manager
Our main need was to have someone available and responsive to assist our on-site teams. He quickly understood how we work and integrated seamlessly without disrupting the workflow.
Bénédicte
HR Manager
Thanks to NUKLEAR support, our IT issues are resolved quickly by a single contact who handles follow-up and interventions whenever a workstation is blocked.
Thomas
Logistics Coordinator
Thanks to NUKLEAR, we finally have a responsive and structured IT support team. They anticipate problems before they affect our production. It’s real peace of mind every day!
Yves
Operations Manager
NUKLEAR technicians adapted to our complex environment from day one. Their constant support allows us to maintain a stable and secure infrastructure.
Erick
Production Supervisor
We needed a partner capable of managing our IT support with agility. The NUKLEAR team was highly available, pedagogical, and proactive. Today, our productivity is clearly smoother.
Sophie
Customer Service Manager
We started with a part-time agent to help with network and user support. What impressed me most was the stability: he’s there every day, he knows our machines and software.
Bertrand
Maintenance Manager
Our main need was to have someone available and responsive to assist our on-site teams. He quickly understood how we work and integrated seamlessly without disrupting the workflow.
Bénédicte
HR Manager
Thanks to NUKLEAR support, our IT issues are resolved quickly by a single contact who handles follow-up and interventions whenever a workstation is blocked.
Thomas
Logistics Coordinator
Thanks to NUKLEAR, we finally have a responsive and structured IT support team. They anticipate problems before they affect our production. It’s real peace of mind every day!
Yves
Operations Manager
NUKLEAR technicians adapted to our complex environment from day one. Their constant support allows us to maintain a stable and secure infrastructure.
Erick
Production Supervisor
We needed a partner capable of managing our IT support with agility. The NUKLEAR team was highly available, pedagogical, and proactive. Today, our productivity is clearly smoother.
Sophie
Customer Service Manager
Offer details
Helpdesk
Your employees must rely on a smooth and responsive work environment. Our Help Desk service handles all daily incidents to ensure business continuity and user comfort.
Example missions :
Managing user incident tickets (connection, slowness, password, peripherals, etc.)
Diagnosis and resolution of level 1 (L1) incidents
User account creation, deletion, and modification (Entra ID, Google Workspace)
Installation and configuration of tools and software
Office and collaboration tool assistance (Outlook, Teams, Slack, Zoom, etc.)
Remote desktop support
Network and Infrastructure Support
Behind every high-performing environment lies a solid infrastructure. Our network and systems specialists ensure the availability, security, and performance of your servers, equipment, and connections.
Our missions :
Level 2 (L2) IT support and management of complex incidents
Supervision and maintenance of Windows/Linux servers
Network monitoring (Nagios, Zabbix, PRTG, etc.)
Administration of routers, firewalls, and switches (Cisco, Fortinet, Mikrotik)
Backups, restorations, and local network security
VPN configuration and remote access setup
Support for virtualized environments (VMware, Hyper-V, Proxmox)
Infrastructure migration assistance
Cloud Support
Your data and tools now operate in hybrid and multi-cloud environments. Our cloud support team ensures their reliability, security, and performance while optimizing your costs and resources.
Our missions :
Supervision and optimization of cloud environments (AWS, Azure, OVH, etc.)
Identity and access management (IAM, Entra ID)
Application and data migration to the cloud
Backups and disaster recovery plans (DRP)
Support for managed services (S3, Azure Storage, Cloud SQL, etc.)
Cloud security and incident resolution
Cloud cost auditing and optimization
Hybrid support (on-premise ↔ cloud)
Application Support
Your business software and tools are at the core of your operational performance. Our application support service ensures their reliability, evolution, and user adoption.
Our missions :
Support for Microsoft (Office 365, SharePoint, Teams) and Google Workspace suites
Functional administration of ERP systems (Odoo, SAP, Sage, Dolibarr)
Support for CRM platforms (HubSpot, Salesforce, Zoho)
Application bug analysis and correction
Module configuration and customization
Integration of third-party connected applications
End-user training and assistance
Coordination with development teams for bug fixing
Contact us
Need quick assistance? Message us on WhatsApp and our team will reply right away!
+33 1 89 62 47 47
Call us
Need quick assistance? Call us now and our team will be happy to assist you!
01 89 62 47 47
Send us a message
Our Achievements
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