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IS EVERY MINUTE OF DOWNTIME COSTING YOU MONEY?

Outsourcing your IT support means choosing performance and peace of mind. With NUKLEAR, you benefit from reliable assistance that keeps your information system stable and efficient.

Our solutions

Our experts ensure the proper functioning of your digital tools and networks on a daily basis.

Helpdesk

Continuous and daily management of your user incidents and requests.

Network & Infrastructure Support

Management and performance of your server and network environments.

Cloud Support

Optimization and secure management of your hosted environments for a reliable and high-performing infrastructure.

Application Support

Functional and technical assistance for your business software and tools.

Subscriptions

First month free!

For any 12-month subscription before 12/31/2025.

type

1 month

6 month

12 month

Level 1

Helpdesk -
(User support)

Full-time

37.5h per week

2000 €

/ month / person

1800 €

/ month / person

1700 €

/ month / person

Part-time

17.5h per week

1200 €

/ month / person

1000 €

/ month / person

900 €

/ month / person

Level 2

Technical support -
(Network / Cloud / Application)

Full-time

37.5h per week

2300 €

/ month / person

2100 €

/ month / person

2000 €

/ month / person

Part-time

17.5h per week

1500 €

/ month / person

1300 €

/ month / person

1200 €

/ month / person

Methodology

Setup & Configuration

Setting up access, tools, and performance indicators before the contract starts.

Onboarding & Initial Training

The team member is trained on your tools and internal procedures under close supervision until full autonomy is reached.

Production Phase

The team member performs daily tasks efficiently. Regular reviews help monitor and adjust the setup.

Continuous Improvement & Training

Each team member receives ongoing learning to stay updated with the latest techniques and best practices.

They chose NUKLEAR to secure their IT infrastructure and gain peace of mind.

We started with a part-time agent to help with network and user support. What impressed me most was the stability: he’s there every day, he knows our machines and software.

Bertrand

Maintenance Manager

Our main need was to have someone available and responsive to assist our on-site teams. He quickly understood how we work and integrated seamlessly without disrupting the workflow.

Bénédicte

HR Manager

Thanks to NUKLEAR support, our IT issues are resolved quickly by a single contact who handles follow-up and interventions whenever a workstation is blocked.

Thomas

Logistics Coordinator

Thanks to NUKLEAR, we finally have a responsive and structured IT support team. They anticipate problems before they affect our production. It’s real peace of mind every day!

Yves

Operations Manager

NUKLEAR technicians adapted to our complex environment from day one. Their constant support allows us to maintain a stable and secure infrastructure.

Erick

Production Supervisor

We needed a partner capable of managing our IT support with agility. The NUKLEAR team was highly available, pedagogical, and proactive. Today, our productivity is clearly smoother.

Sophie

Customer Service Manager

We started with a part-time agent to help with network and user support. What impressed me most was the stability: he’s there every day, he knows our machines and software.

Bertrand

Maintenance Manager

Our main need was to have someone available and responsive to assist our on-site teams. He quickly understood how we work and integrated seamlessly without disrupting the workflow.

Bénédicte

HR Manager

Thanks to NUKLEAR support, our IT issues are resolved quickly by a single contact who handles follow-up and interventions whenever a workstation is blocked.

Thomas

Logistics Coordinator

Thanks to NUKLEAR, we finally have a responsive and structured IT support team. They anticipate problems before they affect our production. It’s real peace of mind every day!

Yves

Operations Manager

NUKLEAR technicians adapted to our complex environment from day one. Their constant support allows us to maintain a stable and secure infrastructure.

Erick

Production Supervisor

We needed a partner capable of managing our IT support with agility. The NUKLEAR team was highly available, pedagogical, and proactive. Today, our productivity is clearly smoother.

Sophie

Customer Service Manager

Offer details

Helpdesk

Your employees must rely on a smooth and responsive work environment. Our Help Desk service handles all daily incidents to ensure business continuity and user comfort.

Example missions :

Managing user incident tickets (connection, slowness, password, peripherals, etc.)

Diagnosis and resolution of level 1 (L1) incidents

User account creation, deletion, and modification (Entra ID, Google Workspace)

Installation and configuration of tools and software

Office and collaboration tool assistance (Outlook, Teams, Slack, Zoom, etc.)

Remote desktop support

Network and Infrastructure Support

Behind every high-performing environment lies a solid infrastructure. Our network and systems specialists ensure the availability, security, and performance of your servers, equipment, and connections.

Our missions :

Level 2 (L2) IT support and management of complex incidents

Supervision and maintenance of Windows/Linux servers

Network monitoring (Nagios, Zabbix, PRTG, etc.)

Administration of routers, firewalls, and switches (Cisco, Fortinet, Mikrotik)

Backups, restorations, and local network security

VPN configuration and remote access setup

Support for virtualized environments (VMware, Hyper-V, Proxmox)

Infrastructure migration assistance

Cloud Support

Your data and tools now operate in hybrid and multi-cloud environments. Our cloud support team ensures their reliability, security, and performance while optimizing your costs and resources.

Our missions :

Supervision and optimization of cloud environments (AWS, Azure, OVH, etc.)

Identity and access management (IAM, Entra ID)

Application and data migration to the cloud

Backups and disaster recovery plans (DRP)

Support for managed services (S3, Azure Storage, Cloud SQL, etc.)

Cloud security and incident resolution

Cloud cost auditing and optimization

Hybrid support (on-premise ↔ cloud)

Application Support

Your business software and tools are at the core of your operational performance. Our application support service ensures their reliability, evolution, and user adoption.

Our missions :

Support for Microsoft (Office 365, SharePoint, Teams) and Google Workspace suites

Functional administration of ERP systems (Odoo, SAP, Sage, Dolibarr)

Support for CRM platforms (HubSpot, Salesforce, Zoho)

Application bug analysis and correction

Module configuration and customization

Integration of third-party connected applications

End-user training and assistance

Coordination with development teams for bug fixing